FAQ

FAQ

  • How long after I place my order will the item ship?
    • Items are processed and shipped within 1-2 business days. If there are any delays, you will be notified.
  • Are photos of the merchandise to scale?
    • Photos have been enlarged to show detail and quality. Photos are not accurate representation of the actual size of the item. Please message us using the chat icon in the bottom right or email us at jameswolfjewelers@gmail.com for more information on a size if needed.
  • Are the colors of the stones in the photos the exact color that I will receive?
    • Due to the nature of natural colored stones, the colors may vary slightly. Photos sometimes make stones look a little darker or lighter depending on the way the light is hitting them.
  • When there is a sitewide sale, do I still receive the discount on sale items?
    • Sale items are at their final price. Sitewide sales/discounts will be applied at checkout for all items that are not already on sale.
  • How do I find my finger size?
    • If you do not know your ring size, you may want to pay a visit to our Mason location and have your ring size checked.
  • Do you offer center stones for engagement rings?
    • Yes! We would be more than happy to help you with a center stone. Visit us at our Mason location and we will help you find the perfect stone. Have questions? Contact us at jameswolfjewelers@gmail.com or the chat icon in the bottom right of the page. Ask us about our Antwerp Diamonds!